Accessing and understanding patient information at Riverbend Hospital is made easy for you. This guide provides a comprehensive overview of everything you need to know, ensuring you feel confident and prepared for your healthcare journey with us.
Navigating Your Patient Information
At Riverbend, we are committed to empowering our patients with readily available information. Whether you are preparing for an upcoming surgery, seeking details about a recent visit, or have questions about billing, we offer various convenient resources.
Online Patient Portal: Your Health Information at Your Fingertips
Riverbend Hospital Secure Online Patient Portal
Our secure online patient portal provides convenient 24/7 access to your medical records. Through the portal, you can:
- View Test Results: Access your lab results, radiology reports, and other diagnostic information securely and confidentially.
- Request Prescription Refills: Submit refill requests for existing prescriptions and conveniently manage your medications.
- Communicate with Your Care Team: Send secure messages to your physician’s office, ask non-urgent medical questions, and schedule appointments.
- Access Billing Information: View and manage your billing statements, make payments, and understand your financial responsibility.
The patient portal is a valuable tool that empowers you to take an active role in managing your healthcare.
Understanding Your Medical Records: What Information is Available?
At Riverbend, we believe in transparency and want you to be fully informed about your health. Your medical records contain crucial information that helps our healthcare providers deliver the best possible care. This includes:
- Medical History: Details about your past and present health conditions, allergies, medications, surgeries, and immunizations.
- Test Results: Reports from laboratory tests, imaging scans, and other diagnostic procedures.
- Treatment Plans: Documentation of your diagnoses, treatment recommendations, and care plans developed by your healthcare providers.
- Progress Notes: Notes from your healthcare team documenting your symptoms, examinations, and progress throughout your care.
“Understanding your medical records can be empowering,” shares Dr. Emily Carter, Chief Medical Officer at Riverbend Hospital. “It allows patients to actively participate in their health journey and make informed decisions alongside their care team.”
Obtaining Copies of Your Medical Records: A Step-by-Step Guide
Patient Completing Medical Records Request Form at Riverbend
You have the right to access and obtain copies of your medical records. Here’s how:
- Complete a Request Form: Download the Authorization for Release of Medical Information form from our website or obtain a copy at the hospital’s Medical Records department.
- Provide Required Information: Fill out the form accurately and completely, specifying the dates of service and the specific information you require.
- Submit Your Request: Return the completed form to the Medical Records department in person, by mail, or through our secure online portal.
Please allow up to 14 business days for processing your request.
Frequently Asked Questions:
How do I sign up for the patient portal?
You can enroll in the patient portal during your hospital visit or request an activation code through our website.
Is there a fee for obtaining my medical records?
Riverbend Hospital may charge a nominal fee for copying and processing your medical records request.
Can I authorize someone else to access my medical information?
Yes, you can designate a representative to access your health information by completing a designated authorization form.
Your Partner in Health: Committed to Information Transparency
At Riverbend Hospital, we prioritize your right to access and understand your medical information. Our online portal, dedicated staff, and transparent processes are designed to make navigating your healthcare journey as seamless as possible.
If you have any questions or require assistance, please do not hesitate to contact our dedicated team at 02437655121, email us at [email protected], or visit us at Số 298 Đ. Cầu Diễn, Minh Khai, Bắc Từ Liêm, Hà Nội, Việt Nam. We’re available 24/7 to provide support.