At San Jose Hospital, we are dedicated to providing an exceptional experience for our patients and visitors. We understand that plans may change and offer a transparent cancellation and refund policy for all services and appointments.
1. Appointment Cancellations
If you need to cancel an appointment, please notify us as soon as possible:
- 24-hour notice: To cancel or reschedule an appointment, we kindly request at least 24 hours’ notice. This allows us to serve other patients in need.
- No-show or late cancellations: If an appointment is missed or canceled within less than 24 hours, a cancellation fee may apply.
2. Hospital Services Cancellations
For other hospital services, including specialized treatments and surgery:
- Advance Payment Refunds: If an advance payment has been made for a service that is subsequently canceled, the refund eligibility will depend on the type of service and notice period provided.
- Specific Policies: Some services may have unique cancellation policies, including non-refundable deposits for specialized procedures. Our staff will inform you of these details at the time of booking.
3. Refund Processing
For eligible cancellations, refunds are processed as follows:
- Refunds are typically processed within 7-10 business days after the cancellation is confirmed.
- Payments made via credit card will be refunded to the original payment method.
- For bank transfers or cash payments, refunds will be processed by bank transfer after necessary paperwork is completed.
4. How to Cancel
You can cancel your appointment or service by:
- Phone: Call us at 02437655121
- Email: Send a cancellation request to [email protected]
- In Person: Visit us at 298 Cau Dien Street, Minh Khai, Bac Tu Liem, Hanoi, Vietnam
For more information or assistance with cancellations and refunds, please contact our team. At San Jose Hospital, we strive to accommodate all needs and ensure a seamless experience.