At San Jose Hospital, we value the insights and feedback from our guests, as they are an essential part of our commitment to continuous improvement and excellence in healthcare services. We strive to provide a luxurious, unforgettable experience to all our visitors, and your input helps us uphold our high standards.
1. Purpose of Feedback
We welcome feedback from all guests regarding their experiences at San Jose Hospital. Whether it concerns our facilities, staff, services, or overall atmosphere, your feedback is crucial in helping us refine our offerings and maintain the high level of care and comfort that defines us.
2. How to Provide Feedback
Guests can share their feedback in several ways:
- Online Form: Visit our website at https://irccsanjose.com to submit your feedback.
- Email: Send your thoughts and suggestions to [email protected].
- Phone: Call our customer service at 02437655121 for immediate assistance.
- In-Person: Feel free to share your feedback during your visit at our hospital located at 298 Đ. Cầu Diễn, Minh Khai, Bắc Từ Liêm, Hà Nội, Vietnam.
3. Types of Feedback
We encourage guests to provide feedback on:
- Quality of Care: Your satisfaction with the medical services and attention you received.
- Facilities: Your experience with the hospital’s cleanliness, comfort, and amenities.
- Staff Performance: Your interaction with our doctors, nurses, and support staff.
- Overall Experience: Your thoughts on your entire visit and any areas for improvement.
4. Responding to Feedback
At San Jose Hospital, we are committed to listening and responding to your feedback:
- Acknowledgment: All feedback will be acknowledged within 48 hours of submission.
- Investigation: For any concerns or issues, we will thoroughly investigate and address the matter in a timely manner.
- Improvements: Where necessary, we will make operational improvements to ensure that we consistently exceed your expectations.
5. Confidentiality
We understand the importance of confidentiality in healthcare. All feedback is treated with the utmost respect for privacy and confidentiality, in compliance with applicable laws and regulations.
6. Our Commitment
Your feedback plays a key role in helping us create an exceptional environment for healing, comfort, and luxury. We assure you that your comments will help shape the future of San Jose Hospital and enhance the quality of care we provide.
Thank you for helping us maintain the highest standards of care at San Jose Hospital.
For further inquiries, please do not hesitate to contact us through our phone number: 02437655121, or via email: [email protected].
We look forward to hearing from you!