Overlake Hospital is a renowned healthcare facility located in Bellevue, Washington, providing exceptional medical services to the community. Many people require access to their medical records for various reasons, including insurance claims, legal proceedings, or simply for personal reference. Understanding how to obtain your medical records from Overlake Hospital is crucial.
Understanding Medical Records at Overlake Hospital
Your medical records are a comprehensive collection of your healthcare information at Overlake Hospital. They include details such as:
- Medical history: Your past illnesses, surgeries, allergies, and immunizations
- Diagnostic tests: Results from lab tests, x-rays, and other diagnostic procedures
- Treatment records: Notes from your visits with doctors, nurses, and other healthcare professionals
- Medications: Information about the medications you have been prescribed
- Billing records: Records of your healthcare charges and payments
How to Request Your Medical Records
Overlake Hospital offers several convenient ways to request your medical records:
1. Online Request
Overlake Hospital provides a secure online portal for requesting your medical records. This option allows you to submit your request conveniently from your computer or mobile device.
- Steps:
- Go to the Overlake Hospital website.
- Find the “Medical Records” section.
- Follow the instructions to create an account and submit your request.
2. Mail Request
You can also request your medical records by mail.
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Steps:
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Download a Medical Records Release Form from the Overlake Hospital website.
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Fill out the form completely and sign it.
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Mail the completed form to:
Overlake Hospital
Medical Records Department
1000 116th Avenue NE
Bellevue, WA 98004
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3. Fax Request
You can fax your request to the Medical Records Department.
- Fax Number: (425) 688-5075
4. Phone Request
You can contact the Medical Records Department by phone to request your medical records.
- Phone Number: (425) 688-5000
Fees and Processing Time
Overlake Hospital charges a fee for processing your medical records request. The exact fee varies depending on the number of pages requested and the method of delivery.
- Processing time: Overlake Hospital typically processes medical record requests within 10-15 business days. However, the processing time may vary depending on the complexity of the request.
Overlake Hospital’s Commitment to Patient Privacy
Overlake Hospital is committed to protecting the privacy of your medical records. They adhere to all applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
“Overlake Hospital places a high priority on the confidentiality of our patients’ medical information. We use state-of-the-art security measures to protect your medical records.” – Dr. Emily Carter, Chief Medical Information Officer, Overlake Hospital.
Tips for Requesting Your Medical Records
- Be specific: Clearly state the records you need, including the dates of service and the type of information you are requesting.
- Provide accurate information: Make sure you provide your correct name, date of birth, and other identifying information.
- Follow up: If you have not received your medical records within the expected timeframe, contact the Medical Records Department to inquire about the status of your request.
Frequently Asked Questions
Q: Can I request my medical records online?
A: Yes, Overlake Hospital provides a secure online portal for requesting your medical records.
Q: How long does it take to process a medical records request?
A: Overlake Hospital typically processes requests within 10-15 business days.
Q: Is there a fee for requesting my medical records?
A: Yes, there is a fee associated with processing your request.
Q: How can I protect the privacy of my medical records?
A: Overlake Hospital has strict security measures in place to protect your medical records. You can also take steps to protect your privacy by keeping your records in a secure location.
Q: What if I need my medical records urgently?
A: If you have an urgent need for your medical records, contact the Medical Records Department to discuss expedited processing options.
Q: What if I have questions about my medical records?
A: You can contact the Medical Records Department for assistance. They are available to answer your questions and guide you through the process.
Need Assistance?
If you need help with medical records or have any other healthcare questions, please contact us at 425-688-5000 or visit our website: www.overlakehospital.org. Our team is here to assist you 24/7.