Desert Valley Hospital is committed to providing you with the highest quality care, and that includes giving you easy access to your medical records. Your medical records are an important part of your health journey, and we understand the importance of having them available when you need them. In this article, we’ll guide you through the process of accessing your medical records at Desert Valley Hospital.
How to Request Your Medical Records
There are several ways to request your medical records from Desert Valley Hospital:
- Online Portal: Our secure patient portal allows you to access your medical records online. This is a convenient option that allows you to view, download, and print your records at any time.
- By Mail: You can request your records by mail by sending a written request to the Medical Records Department at the address listed below.
- By Phone: You can contact the Medical Records Department by phone to request your records. Our dedicated staff will guide you through the process and assist you with any questions you may have.
- In Person: You can visit the Medical Records Department in person to request your records. We recommend calling ahead to make an appointment to ensure that staff are available to assist you.
What Information Do I Need to Request My Records?
To request your medical records, you will need to provide the following information:
- Your Full Name:
- Date of Birth:
- Medical Record Number (if known):
- The Specific Records You Need: For example, you can request records from a specific date range, a particular provider, or a specific type of treatment.
- Your Preferred Method of Receiving Your Records: This could be by mail, email, or in person.
How Long Does It Take to Receive My Records?
The processing time for your medical records request will vary depending on the method you choose and the complexity of your request. We typically process requests within 15 business days. However, please allow up to 30 business days for complex requests.
“Our goal at Desert Valley Hospital is to make accessing your medical records as straightforward as possible,” says Dr. Sarah Jones, Chief Medical Information Officer at Desert Valley Hospital. “We understand that your health information is crucial, and we are committed to protecting your privacy while ensuring that you have access to your records when you need them.”
What If I Need My Records Immediately?
If you need your medical records immediately, for example, for a new doctor appointment, we can sometimes provide expedited access. Please contact the Medical Records Department to discuss your specific needs and determine if expedited access is possible.
What Are the Costs Associated with Accessing My Medical Records?
There may be a small fee associated with accessing your medical records. The exact fee will depend on the method of access and the volume of records requested. We will provide you with a cost estimate upon request.
FAQs About Medical Records at Desert Valley Hospital
Q: Can someone else access my medical records on my behalf?
A: Yes, but you will need to provide written authorization. We require a signed release form from you authorizing the individual to access your records.
Q: What if my medical records are incomplete or inaccurate?
A: If you believe your medical records are incomplete or inaccurate, you can request a correction. You can submit a written request to the Medical Records Department, explaining the error and providing supporting documentation.
Q: What if I have a question about my medical records?
A: If you have any questions about your medical records, please don’t hesitate to contact the Medical Records Department. We are happy to assist you.
Need Help Accessing Your Medical Records?
Contact the Desert Valley Hospital Medical Records Department today:
- Phone: (702) 555-1212
- Email: [email protected]
- Address: 123 Main Street, Las Vegas, NV 89101
Our friendly and knowledgeable staff are available to assist you 24/7.