At San Jose Hospital, we are committed to providing exceptional care and service to all our patients. We understand that concerns may arise during your stay, and we want to ensure that you have a clear and accessible process for addressing them. Our Hospital Grievance Policy is designed to provide a structured framework for resolving patient grievances in a timely and effective manner.
What is a Grievance?
A grievance is a formal complaint expressed by a patient or their representative regarding any aspect of their care or experience at San Jose Hospital. This could include concerns related to:
- Quality of medical treatment
- Communication with healthcare providers
- Billing and financial matters
- Patient rights and responsibilities
- Facility cleanliness and safety
Patient Discussing Concerns with Staff
It’s important to note that a grievance is different from a general comment or suggestion. Grievances typically involve situations where a patient feels their rights have been violated or they have experienced a significant issue that has not been resolved through normal channels.
How to File a Grievance
At San Jose Hospital, we want to make the grievance process as easy as possible. Here’s a step-by-step guide to help you:
- Speak with Your Care Team: We encourage you to first discuss your concerns with your doctor, nurse, or another member of your care team. They may be able to address the issue immediately.
- Contact Patient Relations: If you are unable to resolve the issue with your care team, or you feel uncomfortable doing so, you can contact our Patient Relations Department. Our representatives are trained to listen to your concerns, answer your questions, and guide you through the grievance process.
- Submit a Grievance Form: You can obtain a grievance form from the Patient Relations Department or download it from our website. The form should be filled out completely and accurately, providing a clear description of your grievance and any supporting documentation.
- Submit Your Grievance: Completed forms can be returned to the Patient Relations Department in person, by mail, or electronically through our website.
What Happens After Filing a Grievance?
Once you have submitted your grievance, you can expect the following:
- Acknowledgement of Receipt: You will receive confirmation that your grievance has been received within [insert timeframe] business days.
- Thorough Investigation: Our Patient Relations team will conduct a thorough investigation into your grievance. This may involve interviewing staff, reviewing medical records, and gathering additional information.
- Timely Resolution: We strive to resolve all grievances within [insert timeframe] business days.
- Written Response: You will receive a written response outlining the outcome of the investigation and any actions taken to address your concerns.
Confidentiality and Non-Retaliation
We want to assure you that all grievances are treated with the utmost confidentiality. We are committed to protecting your privacy and ensuring that you will not experience any form of retaliation for filing a grievance. We value your feedback and view it as an opportunity to improve our services.
Patient Advocate Meeting with Family
Contact Us
At San Jose Hospital, our priority is your well-being and satisfaction. If you have any questions or concerns, please do not hesitate to contact us. You can reach us by phone at 02437655121 or email us at [email protected]. Our Patient Relations Department is available 24/7 to assist you. We are located at Số 298 Đ. Cầu Diễn, Minh Khai, Bắc Từ Liêm, Hà Nội, Việt Nam.